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Privacy   Our Policy

About Our Privacy Policy

Whenever you do something like buy one of our products, watch a show or download an app, information is created. Because we know your privacy is important, we have a Privacy Policy to explain how we collect, use and protect that information. We want to simplify this, so you can make informed choices about your privacy, and then spend the rest of your time enjoying our products and services.

A Quick Summary of Our Privacy Policy

Our privacy policy applies to your use of our products and services. We will always provide you with notice of material changes to this Policy. In order to do things like constantly improve our services, products and relationship with you, we may collect different types of information that help us learn more about how you use our offerings.

Here’s some of the information we collect:

  • Account Information includes your name, address, telephone number, e-mail address, service-related details such as payment data, security codes, service history and other information.
  • Network Performance & Usage Information tells us how you use our networks, our products and our services, and how well our equipment and networks are performing.
  • Web Browsing & Wireless Application Information tells us about the websites you visit and the mobile applications you use on our networks.
  • Location Information tells us where your wireless device is located, as well as your ZIP-code and street address.
  • TV Viewing Information tells us about which programs you watch and record and similar information about how you use our video services and applications.

Here are the three basic ways we collect it:

  • We get information from you when you do things like make a purchase from us.
  • We collect it from how you use our products and services.
  • We obtain information from other sources, like credit agencies, marketing companies, and other service providers.

Here are just some of the ways we use it. To:

  • Provide services and improve your customer experience;
  • Send you bills for your services.
  • Respond to your questions.
  • Address network integrity and security issues.
  • Do research and analysis to maintain, protect, develop and improve our networks and services.
  • Let you know about service updates, content, offers and promotions that may be of interest to you.
  • Improve entertainment options.
  • Deliver Relevant Advertising.
  • Create External Marketing & Analytics Reports.
  • Assist in the prevention and investigation of illegal activities and violations of our Terms of Service or Acceptable Use Policies.

Some examples of who we share your Personal Information with:

  • Across SIXTUS® companies to give you the best customer experience and to help you get everything we have to offer.
  • With other companies that perform services on our behalf only as needed for them to perform those services. We require them to protect your information consistent with our Policy.
  • With other companies and entities, to:
    • Comply with court orders and other legal process.
    • Assist with identity verification, and preventing fraud and identity theft.
    • Enforce our agreements and property rights; and
    • Obtain payment for products and services including the transfer or sale of delinquent accounts to third parties for collection.

Details on Personal and Anonymous & Aggregate Information

  • What is Personal Information? Information that identifies or reasonably can be used to identify you.
  • What is Anonymous? This is information that doesn’t identify you and can't reasonably be used to identify you specifically.
  • What is Aggregate? We take a whole bunch of people’s data and combine it into anonymous groups or categories.
  • How do we use this information? We use and share this information in many ways including research, analysis, retail marketing, and Relevant Advertising. This data is also included in External Marketing & Analytics Reports.
  • Want to learn more? Go here and send send us a mail

Our privacy commitments

  • We don't sell your Personal Information to anyone for any purpose. Period.
  • We keep your Personal Information in our business records while you are a customer, or until it is no longer needed for business or legal purposes.
  • We will keep your information safe using encryption or other appropriate security controls.

Our Online Privacy Policy for Children

  • We want you to know that we don't knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child's parent or legal guardian.

Your Choices & Controls

  • You have choices about certain types of advertising you get from us.
  • You can control whether your anonymous information is used in our External Marketing & Analytics Reports.
  • You can choose whether to receive marketing calls, e-mails or text messages from us
  • You have a choice about how we use your Customer Proprietary Network Information.
Our SIXTUS Privacy Policy in easy, FAQ format.

We understand that everyone thinks that privacy policies are long, complicated and difficult to understand. So we're going to try to make this as simple as possible.

DEFINITIONS

Let's start with what we mean when we say:

Aggregate Information: Information that we combine into anonymous groups of customers or users. One way to think of it is in terms of a survey or opinion poll. Aggregate information would tell you that 80 percent of the people voted for a candidate, but not who actually voted. These groups are large enough to reasonably prevent individuals from being identified.

Anonymous Information: Information that doesn't directly identify and can't reasonably be used to identify an individual customer or user.

Customer: Anyone who purchases or uses our products or services. When a customer purchases retail products or services for use by others, like a family account, those family members also are customers.

Mobile Application: A software application that runs on smartphones, tablet computers or other mobile devices and that allows users to access a variety of services and information.

Personal Information: Information that directly identifies or reasonably can be used to figure out the identity of a customer or user, such as your name, address, phone number and e-mail address. Personal Information does not include published listing information.

Relevant Advertising: Uses aggregate information about groups of people (like age, ethnicity, income range, where those groups live and work, and their interests) to develop advertising that is more likely to be useful to that group. It does not use individual data about what a specific person might like. "Online behavioral advertising" is one type of relevant advertising. It uses interest categories based on the websites visited by groups of people to deliver advertising online.

User: Anyone who visits our websites or uses our mobile applications.

Website: And other terms like "Internet site," "site" and "web page" all mean the same thing, namely any page or location on the Internet, no matter what device (cell phone, tablet, laptop, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location.