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  Security


Security   Strong Security

Security and preventing fraud.

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees, contractors, business partners, affiliates and resellers who need to know such information in connection with our products and services and are bound by confidentiality obligations.

SECURITY

Protecting your information, products and services.

  • How to use email safely.
  • Whether you use email software like Outlook, Outlook Express or Apple Mail, or read your email online through your browser, it’s important to be cautious. Certain types of email messages and attachments can be risky.

    Security softwares can help protect you, and is included with all SIXTUS Internet packages. It has its own Anti-Virus, Two-way Firewall and other applications, and is updated automatically.

    If you are using security packages, ensure they are kept up-to-date.

    Practice good email habits:

    • Think about whether or not you know the source of an email before you open it or click on links within it.
    • Don’t assume that just because a friend sent you a link, it is safe because you trust your friend. For example, your friend’s computer may be infected with a virus that sent the email to you.
    • Don’t click on an attachment unless you are sure it is safe.
  • How SIXTUS keeps online transactions secure
  • Information that you provide to SIXTUS during your transactions is secure and will not be shared with any outside firms, under any circumstances, without your permission.

    SIXTUS Telecom Ltd uses cookies to improve your shopping experience. Cookies are tiny files stored on your computer that contain a unique code that lets us:

    • Save your shopping cart for up to 90 days and retrieve it whenever you visit.
    • Save your billing and delivery information when you request it (we don't save any personal information without your consent).
    • Save your language and province information.

FRAUD PREVENTION

Recognize it. Report it. Stop it.

  • How to protect yourself from telecom fraud
    • Be careful when sharing personal information. Be wary of imposters who might contact you in various ways (phone, email, etc.) to collect personal information, credit card numbers, PINs and other details.
      NOTE: SIXTUS will NEVER contact you to ask for this information. To make sure you’re dealing with SIXTUS, you can always contact us directly.
    • Never share your PINs and passwords. Use complex passwords that are hard to guess, and change them frequently.
    • Be wary of unsolicited offers, contests and investment opportunities. Always read the fine print.
    • Don’t open unsolicited email messages and don’t click on links unless you trust the source.
    • Keep your computer’s operating system and firewall up to date. Be wary when downloading software, apps and files onto your computer or mobile phone.
  • How to protect yourself from fraudulent marketing
  • SIXTUS takes fraud very seriously. We are working with the appropriate authorities to protect consumers from people who use our name to commit fraud, but it is an ongoing problem for every large service business .

    What is telemarketing fraud?

    Some of our customers have had calls from fraudulent telemarketing “operators” claiming to be from SIXTUS. For example, the operators may try to sell new rate plans (which are voice and sms) or they may tell you that they’re updating your account and want you to “confirm” details. Their goal is to trick you into releasing personal information like credit card numbers or social insurance numbers, which can then be used for further fraud. Another example is the use of a pre-recorded message promising customers travel rewards or a $100 credit on their next bill and directing customers to a fake site that “looks” like a legitimate site or a 1-800 number to try to trick customers into disclosing their personal information.

    Some customers have also received calls from operators, claiming to be from a third party security software company, alerting them to a virus on their computer. These operators say that they need to access your computer remotely to fix the problem. This allows them to copy malware onto your computer. They may also ask for credit card information to charge you fees. Do not let any third party have access to your computer. If you receive such a call, please contact us +23481-2626-9062

    If you get a suspicious call:

    • Do not give out your personal information. Legitimate companies will never call or e-mail their customers requesting information such as passwords, bank account information or a credit card number, unless they are responding directly to an inquiry you know you have made (See SIXTUS' Privacy article.)
    • If you suspect that you are speaking with a fraud telemarketer, you should end the call and contact the business or organization through its regular channels, for example, +23481-2626-9062
    • Beware of being directed to websites that “look” like the sites from legitimate organizations – it is always best to access the site of a legitimate organization from its direct homepage, e.g. www.sixtustelecom.com

    If you think you’ve given information to fraudsters

    • If you think that you have given personal information to a fraud operator posing as a SIXTUS representative, please call +23481-2626-9062 immediately. Give us as much information as possible about the exact date and time of the call.

    Education is your best protection.

    • Beware of suspiciously generous offers or prizes from any company.
    • Look out for aggressive marketing tactics, pressure to “act now,” instructions to pay administrative fees for the delivery of a prize or product, etc.
    • Very short offer-expiry dates are often a sign of a scam. Short expiries reduce the risk of the fraudster being traced by authorities.
    • Be cautious about posting personal information on public websites as those details can be used by fraudsters to convince you that they represent SIXTUS or other companies.
    • Learn about Internet fraud and take steps to protect yourself.
  • How to protect against long-distance fraud
  • Protecting yourself.

    As a subscriber, you must pay for all messages originating from or charged to your account. This applies to all business and consumer customers, no matter who push the message.

    But you can protect yourself. Start by adopting good telecommunications habits. And if you notice any suspicious activity on your line, contact your long distance provider at once.

    Here are some good habits to get into:

    • Check your monthly message bill carefully for any unusual charges
    • If you receive a collect call, make sure you know who the caller is. Otherwise, don't accept it
    • Don't let strangers use your phone. If you do, dial the number yourself
    • Never tell anyone your message Card PIN
    • Be careful when surfing the Web. Some sites will try to draw you in with a free offer, and then secretly download a program known as an Internet auto-dialler. The auto-dialler commands your browser to dial a long distance number - and you get billed for the call
    • When travelling outside the country, use SIXTUS to avoid unexpected charges on your message account

    Fraud costs us all

    Fraud creates an enormous financial burden for all of us:

    • Internationally, telecommunications fraud costs around $12 billion a year
    • Almost one in four international companies has been or will be the victim of some type of toll or long-distance fraud
    • All of these losses must be covered by the prices of the goods and services offered by the businesses that are defrauded. That means consumers like you pay the cost

    Contact SIXTUS Customer Service immediately if you notice any unusual activity on your message platform.