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  Your right


Your Right   As A User

Do you know your rights?

We will help you to understand the most important things that you need to know about our services and provisions. You can find the conditions, which explains all of your rights as a wireless consumer in greater detail.

Your rights as a telecom consumer

Do you pay a bill after you use your telecom messaging service? If so, you use postpaid services, and you have the right:

  • to cancel your contract at no cost after a maximum of two years
  • to cancel your contract and return the product at no cost, within 15 days and specific usage limits, if you are unhappy with our service
  • to have the product unlocked after 90 days, or immediately if you paid in full for the product
  • to have your service suspended at no extra cost if the product is lost or stolen
  • to receive a Critical Information Summary, which explains your contract in under two pages
  • to receive a notification when you are roaming in a different country, telling you what the rates are for voice services, text messages, and data usage
  • to limit your message coverage charges a month and your voice roaming charges a month
  • to pay no extra charges for a service described as "unlimited"
  • to refuse a change to the key terms and conditions of your contract, including the services in your contract, the price for those services, and duration of your contract
  • Your contract must

  • use plain language and clearly describe the services you will receive
  • include information on when and why you may be charged extra

Do you pay before you use our telecom service? If so, you use prepaid services, and you have the right:

  • to cancel your contract at no cost after a maximum of two years
  • to cancel your contract and return the product at no cost, within 15 days and specific usage limits, if you are unhappy with your services
  • to have the product unlocked after 90 days, or immediately if you paid in full for the product
  • to have your service suspended at no extra cost if the product is lost or stolen
  • to receive a notification when you are roaming in a different country, telling you what the rates are for voice services, text messages, and data usage
  • to a minimum seven-day grace period in order to "top up" your prepaid card account and retain your balance
  • Your contract must

  • use plain language
  • clearly describe the conditions that apply to your prepaid balance and how you can check your balance